To celebrate our upcoming Easter Treats collection launch, we're offering Local Order Pick Up at Erstwilder HQ for the very first time!
Plus, to make things extra sweet, we'll have a petting zoo on site so you can pat, play and snap some selfies with the most adorable animals.
Here’s how it works:
• During a 30-minute window between 12:30pm – 1:00pm AEDT on Easter Treats launch day Tuesday 18 March, you’ll have the option to select ‘Pickup in store’ at checkout.
• Orders will then be ready for collection between 2:30pm – 4:30pm at Erstwilder HQ. The address is 13 Edgecombe Court, Moorabbin VIC 3189.
• When you arrive at HQ, simply show us your order confirmation (via mobile or printed) so we can hand over your goodies.
• After you pick up your order, stop and enjoy the petting zoo and your new goodies!
FAQ
Can I pick up my order on another day?
Unfortunately, we can only offer local order pick up 2:30pm – 4:30pm on Tuesday 18th March 2025. Please avoid selecting this option if you are unsure or unable to commit to the date and time.
Can I come to HQ if I don't place a local pick up order?
As we can only accommodate up to 100 orders for local pick up due to space and safety reasons, access to HQ and the Petting Zoo is reserved only for those who have placed an order using the local pick-up option.
Is there parking at Erstwilder HQ?
Whilst some street parking is available, we recommend parking in the median strip parking bays available along Cochranes Road which is a short walk away.
Can I bring a friend/family member?
We kindly ask that you limit guests to 1-2 people per order (no pets, sorry!).
How long can I stay at HQ?
To ensure everyone gets enough time to mingle, you will have 15 minutes to pat, play, and snap some selfies with the animals after collecting your order. Access will be limited to the petting zoo area of HQ only - there’s no office or further warehouse access this time around.
What happens if it's raining or very hot?
Don't worry! The pick up point and petting zoo will be tucked away in our warehouse undercover, so we'll have your orders ready rain, hail or shine.
How will I know if my local pick-up is confirmed?
You will receive an order confirmation as usual, plus another email that will say 'Local Pick Up Confirmation'. If your order confirmation email does not have these things or you do not receive a Local Pick Up Confirmation email, then you have not selected local order pickup at checkout.
If you have any other questions, please feel free to reach out at hello@erstwilder.com so we can assist you.
